Our 22 year old furnace began making some noise on a recent Saturday. Remembering seeing orange Applewood trucks in the past, I checked them out on the BBB website and decided to give them a call. A gentleman named Chris took my call and scheduled me for the following morning (a Sunday and no additional weekend service charge). Sunday morning Chris called to say the tech was on his way and that he would be happy to e-mail me his picture and qualification. Marty arrived right on time. After putting on his plastic shoe covers to protect our floors he quickly assessed the problem and had it corrected in short order.
Pros: On time, professional, no up sale, courteous, respectful.
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