Let me first start by saying that I have been a regular customer of this place for 6+ years. I almost swore this place to be better than any place. We always enjoyed the take out as it was fun to enjoy your favorite food with your family in the comfort of your house. It takes us close to 30 mins to drive to this place. I have recently had bad experiences with the food but today was proabably the worst one. I would still let it go but it was the horrible experience with manager of this restaurant that prompted me to write this review. The food recently has been quite bland, meat has been overcooked or undercooked, chewy at times and the sauce does not seem to have the flavor. The takeout for 2 is close to 25+ for that kind of money you would not expect the "mall stall" kind of food. But today our food was clearly stale. We are parents of 2 kids, one of them is newly born and those who are parents can understand it is quite challenging to find time to have peaceful sit down meals. We got the take out for lunch and fed our eldest child while my wife was attending our infant. It was pretty late in the afternoon when we got to eat our lunch and we found it stale. We felt incredibly bad to feed our eldest child the food that we "trusted" always to be good. We barely got through our lunch as there was no point in taking the food back and get the replacement. I was not willing to invest an hour in that exercise but I thought we will call them and let them know. My wife called them and explained the situation. The person in charge called the manager and then called us back saying please bring whatever is remaining and we will make fresh entrees. We really appreciated that they considered to fix the issue and they said it is ok if we come back in the evening. Well when I went in the evening, the manager was incredibly rude and there was absolutely no apology for the inconvenience. On top of it, he said since you guys have had some portion from these meals, I cannot make you both the entrees but will make only one of them. I don't know what to say after that but I walked out saying don't worry about it. My blood was boiling and I called him to tell me that I did not appreciate this treatment, on which he said that he is busy right now and cannot talk. After a bad food and such "blood boiling" service, I would rather starve to death than eat at this place.................Hope this helps !
Pros: None
Cons: All of them
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