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Needs a customer service overhaul - Review by citysearch c | Kells Irish Restaurant & Pub

Kells Irish Restaurant & Pub

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Needs a customer service overhaul 3/28/2010

This was our second time dining at Kells, but had a very similar experience. The place itself is really nice and the food is good, but the service is severely lacking. The waitstaff behave as if the customer is an inconvenience to them. This occurred on a not-so-busy Saturday afternoon so it was inexcusable. They took forever to bring our drinks and were quite rude. We were asked by 3 different people if we needed another drink, yet the drinks never managed to come. Then when our waiter brought the bill, he just dropped it off without even a thank you. There are lots of excellent dining places in Portland, so I will be taking my money elsewhere. Pros: good food Cons: lousy service more
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