from a recent customer's survey form:
Initial contact
A -----Answer machine
A -----Confidence of getting return call
A -----Promptness of returned call
A -----How were questions handled?
A -----Website/email helpful?
Tel/emails
A ------Promptness of calls/emails
A ------Confidence in info provided
A ------Were we courteous & informative
A ------How well we understood and addressed
customer requirements
A ------Ease of scheduling
Work quality
A -------expectations:
A -------compared to electr. in general
NA -------followups done reliably
Paperwork
A -----Prompt est/proposals sent
A -----Final invoice accurate
A -----Pricing was fair
Additional comments: Great service thanks! You're definitely in my Rolodex for future work, and will be recommended without hesitation.
Pros: Good all across the board
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