I bought a Laptop from best buy a little over a year ago. When I bought it I also bought the Accidental Damage warranty. Unfortunately my laptop fell from my messenger bag on a large hill in San Francisco and was damaged beyond repair and was going to be "scraped" according to the Manager of their Geek Squad. Little did I know that this was going to be the beginning of a long, frustrating and sometimes insulting process. Upon arriving back in Minnesota and working with Best Buys Corporate guys I started to feel an ease of tension and that this 4 month ordeal may actually be coming to an end; all hopes were met at the Ridgedale store. First off we live in the area but I hate shopping at most of the businesses there. So I was a little skeptical at first. But along came THE MOST UNDERSTANDING AND HELPFUL employee of Best Buy I have EVER met. She was one of the managers their and she really smoothed things over for our family. We have spent thousands of dollars in the Best Buy stores and w
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