I have never been to the Famous Foam Factory. I think most of the negative reviews are from people that shop for the least expensive thing on the market and want Ritz Carleton level of service. $200 for a frame ? Probably standing with customers who actually drove to the store, he had to listen to your whining.\r
I think a couple of the bad reviews had merit but someone who know nothing about wuality of sleep and the matress industry doesn't listen to someone who does everyday for a living. You had no idea you are throwing away your money when you are buying a piece of foam to put on top of a worn our mattress. This professional was doing the right thing, maybe with no tact. I am sure you found someone to take your money.
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