Wow. My experiences with Eads are quite the opposite of these listed above. The staff there offers a wide range of services, but they won't badger you about purchasing them. They have recently renovated their kennel area and every time I've been back there, it has the general appearance of being clean. I have always been able to get in to the doctor in a very reasonable amount of time, but you have to remember, sometimes emergencies happen and you have to wait...
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