This is not a good situation, but I am unfortunately trapped. Because of schedules with my family and job I wasn't able to keep or reschedule an appointment. Now I'm out of my medication and cannot get a refill called into the pharmacy. I've called three times to no avail. The fourth time I got a message that if I missed my appointment I can't get a refill until I pay an add'l $25; this is laughable b/c I've been seeing LaLonde for about 9 months and after the initial visit he's spent less than 10 minutes a visit with me - I get, ""hi, how you doing? everything ok? here's your script see you in a month."" I can't afford to keep paying co-pays and not get decent service - my meds work; I'm back from the brink -write the Rx for more than a month at a time.\r
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I'm researching how to report these abuses of power to the AMA, APA and the state board - I believe all this facility cares about is billable time not patients.
Pros: Take my insurance and had openings for new patients
Cons: inefficient about returning calls; money grubbing
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