In what is one of the most difficult times in a person's life the employees at Olinger Highland Mortuary, specifically Gina, make it harder. In order to settle the affairs of a loved one who has passed, we need a copy of the death certificate. I was told it would take ten days from the date of passing. We paid for 2 certified copies and then waited. We waited, and we waited. Several calls to the front desk, with the same answer ""it has not come in yet"", but no suggestion of when it might be coming, what was wrong or any help at all. So I call the coroner’s office, they say that the mortuary picked one up when they picked up the body, so they should have one. Back and forth, with no resolution. After four weeks, I am put in touch with Gina, who is rude and short and snippy and says that I have to order a copy of the death certificate. I had already ordered and paid for 2 death certificates, but now I have to order another one and it won't be ready for three more days. Then I call after 4 days, to find out that they sent the certificate, rather than allowing me to pick it up as I requested, so now it will be at least another day to get it. Horrible, horrible service. I have never dealt with anyone as rude and unacceptable as Gina, and if I had to choose again, we would never use any Olinger Mortuary Service! Beware!
Cons: Rude, short and incompetent employees
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