Typically we have friends and family help us move, but I begged my husband to let me hire movers as I am 8 mos. pregnant. I called to schedule my move and was told by ""Paul"" that 2 movers, the truck, travel and all needed supplies would cost $94.10/hr with a 2 hour minimum. He told me the crew would arrive at 10am, but gave me a 9-11am window ""to be safe"". On the day of the move, we waited for the movers until I called at 11:15 and was told that there was not a crew anywhere near being ready to come over and a ""Sorry you thought that"" when I explained the window I was given. There was no attempt at any type of resolution or customer service provided at all. The movers showed up at 2:45pm. Much later than I had planned on, after we sat and waited around most of the day knowing this would mean the move would now be completed during the dark and chances of doing any unpacking dwindled away. The workers themselves were very nice and worked at a good pace, taking care of fragile items etc even though there was a language barrier. I was then informed that I would actually be charged a ""supply fee"" to wrap my furniture to protect from scratches, $5.85 for each piece! When I was told the total at the end, I was charged over $500 for 4 hours of work. ""Andy"" informed me that this was because there is a ""travel charge"" of $94.10! The movers ended up leaving 25 minutes earlier than what I paid for and told me the office would refund the difference. This has also not happened. Needless to say, I will never use this company again. Late, dishonest about charges and poor customer service. No thanks!
Pros: Diligent workers
Cons: Dishonest, Late
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