I received an invoice for $30 plus a $30 late fee from this office and immediately left a voice message to call me back. NO call back. A week later, I ended up getting in touch via email with the Office Manager, Melissa for an explanation of charge. I then agreed to give her my credit card to pay the original $30 since the late fee was not justified, but she refused and stated it was going to collections. This office is willing to lose 4 patients (my family) with this type of business practice by not accepting my payment. She was the rudest individual to deal with and I have the emails to prove my point. Her closing sentence in her last email to me read.... ""With warmest regards and best wishes for the future,"" This should tell you about the personality I was dealing with. Within days after this encounter I get another statement from her with the $30 late fee AND $12.75 for using the Debt Collector. That same day, the debt collector's mail arrived as well with the same charges. Needless to say, my kids, wife and I will find another dentist. Similar situation on Google reviews about this place from a guy named Tim.
Cons: terrible business practices
more