I am new to town and a friend referred Kites to me. I went there with a new 3 piece business suit. I had some stains on the blazer. I was called pryor to them cleaning it to let me know that in order to get the stains out, it would have to be wet cleaned. It's silk, so of course I was skeptical if they knew what they were doing. I had never heard of the wet cleaning process before. They assured me that all matching pieces would have to be cleaned so all would be the same colorwise after cleaning. Again, I was not sure but I gave them a chance. Well, they got the stains out of the blazer and all pieces came back looking great. I appreciate them making the effort to inform me of that process before the cleaning as apposed to just cleaning the one piece and it not matching the other pieces. I call that great customer service and they have my business all the time.
Pros: feels like family
Cons: none yet
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