I have dined at opus before for our anniversary and it was a good experience that's why we came back. This time, however, is a very opposite experience. The service was awful. We made a reservation but when we came in, they didn't even ask for our name and had us wait for 30 mins. I have noticed that they have seated other people who came in later than us (maybe they are regulars). Then when they finally seated us we waited 15 minutes just to get our menu. We rarely saw the waiter.. it was as if they were serving everyone else but us. We love fine dining and we are used to having 2-3 waiters serving us at a time. At the prices we're paying, we should expect a good service!
After eating our first appetizer course, we waited for at least 30 mins before we called the waiter and asked them what was the hold up... Apparently the kitchen lost our ticket and have not even started cooking our order yet!!!! The food in this restaurant that day was ok (the fois gras was not to my standards) but needless to say, the whole experience had left such a bad taste in my mouth that we will never go back there again.
Cons: bad service all across the board
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