While my truck was is the wash, it struck the vehicle in front of it twice. I was shocked. Found someone in charge that I was later told was the owner, and he began to point out how stupid I was, and that it couldn't have possibly happened. I pointed out the other vehicle involved, and the patron confirmed that it did happen. The manager/owner said the other vehicle owner was not worried about any damage to his vehicle. He then walked away not offering an apology for the incident or for his treatment of my claim. Just walked away. The guy wiping down my truck was the manger and told me I had been dealing with the owner. He offered an apology after I told him after 15 years of patronage this would be my last.
Cons: customer service? Whats that?
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