Our Samsung tv failed, and the Sound Idea was on their list of service centers. I researched reviews, and they had the most positive feedback of any of the businesses. I sent an email, and PJ phoned back the next business day. I described the issue and he tentatively identified the problem. He ordered the part and 3 days later, he arrived at the house to fix the tv. He was efficient and polite and gave us some tips on how to prevent the failure again. We'll used the Sound Idea on future repairs.
Pros: Quick turn around on repair
Cons: none this time
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