A couple of weeks ago, my water heater stopped working in the middle of the night, so first thing in the morning, I was on the phone calling plumbing companies from this website. Apparently, companies who advertise 24 hours don't really mean what they advertise though, because it wasn't until well after 9am that I was able to get a phone call back, and that was by Robert who heard my urgent message on their answering machine. Luckily, he was able to be squeeze me in while traveling from one job to another, so I was able to have him go to my house that very day.
When Robert first came in my house, he was uniformed, complete with those shoe mitts that surgeons wear - impressive! What was even more important was when he proceeded to give me options on what he could do for me considering the state of my water heater.
He mentioned that they do guarantee all their work, including a warranty on all products they use. And he showed me a few things to watch out for in the future and gave me simple maintenance tips for things that I can do myself.
I am not very experienced with working with plumbers, so I can't speak too much in terms of this type of service may be standard or not, but I know the price I paid was certainly more than fair, and that the service I received from Robert was absolute top notch.
I really appreciate companies that do business this way and I will continue to Friendly Plumber for all of my water heater and plumbing needs in the future. Friendly Plumber gets a solid A+ from me!
Pros: Friendly
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