I was looking for a salon and went on the internet to see what salons were in W. Hartford (I'm new to the area). Capellini got wonderful reviews so I decided to give them a call. From my first conversation with Reese - who seemed genuinely interested in responding to my needs - to an extraordinary welcome by everyone at the salon, I knew I was in good hands and felt as if I was a longtime client and friend. My first appointment was with Rachael for a cut and she was awesome! She was warm and engaging and listened. She found my hair challenges without any help from me and gave me a great cut. So much so, that I went back the next week for color. Again, I had two issues that bothered me and Rachael discussed my options and I walked out as happy as could be - new haircut, new color and a new salon and stylist to call home!
It was apparent that Reese, Rachael, Suzanne and Claire have tremendous pride in their business and want to create and give their clients a complete salon experience. From the minute you step through their front door you are welcomed as a friend. Even the clients who were waiting for services were nice!
P.S. Two days after the color I brought my 17 year old son in for Rachael to work her magic! She did...
Pros: Attentive, caring, professional, welcoming
Cons: My hair has to grow before I can go back!
more