This is a small veterinary establishment off Truman Street. I took my puppy in four times for it's first vaccines and was very dissatisfied with this veterinary service provider.
First visit was very unwelcoming. I had to wait while the front desk assistant finished her personal call and was quickly told to fill out paperwork. We asked for a physical exam of the puppy, deworming, and its first set of shots. The veterinarian was quick, came in said my puppy was fine and went out again. He seemed as if he was in a hurry although my pet and I were the only clients in the quiet hospital. As a first time pet owner with a puppy in my hands, I felt no support from this establishment.
On my next visit, any record of my first visit was misplaced and I had to fill out the same paperwork again. Although my pet was calm the nurse had trouble administering the shot. On my way out, after paying and receiving my receipt, I noticed that I was charged for deworming, which was already done on my first visit. I had to head back and let them know of their mistake.
Overall, I was left with a bad impression of the place. I got no support as a first time pet owner. I received a lack of information. Staff seemed very unprofessional. I was hoping for a lasting relationship with a veterinary clinic but it seemed as if they were not interested in seeing me again. The good: prices were not high and office was clean.
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