First of all I must say that this is the first review that I have ever written. Second, I get sick at least a few times a year unfortunately and I take daily medications. Thus, my local pharmacy is part of my monthly agenda.
When I first moved to West Hollywood I was so excited to find that there was a CVS/LONGS close to my apartment. But, every time I went to the pharmacy to get one of my meds filled it was a disaster! They never had them ready for me and even if they did they would ignore me for about 20 mins while they helped clients on the phone. I tried everything to make THEIR job easier. But they continued to make me feel like I was a burden to them. I would tell them that I had been waiting 45 min and the manager would tell me they are short staffed. Are they short staffed everyday? They would tell ME to calm down and HAVE A SEAT (said with rudeness) when I am dying of discomfort and need my medications.
One day I had to go to Sunset Urgent care and they sent the meds to be filled at West Knoll Pharmacy, gave me a map, and sent me on my way. Little did I know that this was going to change my life. When I arrived in the pharmacy they asked me if I was from Sunset Urgent Care. They said they had my meds all ready to go and just needed my insurance information. I am not being dramatic....I really wanted to cry. They were so nice, caring, understanding, helpful, and communicate what is going on.I told them about my experience with the CVS and LONGS chain pharmacy and they offered to call them to have my meds transfered. I didn't have to do anything. It was amazing...another thing is that i never feel like they are being fake with me or being nice because they have to. it is very refreshing.
Since then I have become a firm supporter of the small businesses in my area. I go to the pet store next to West Knoll Pharmacy instead of the Pets Mart Chain and I go to small hardware stores instead of Home Depot. I have found that they care, they know what they are doing and the products they are selling. I have also developed a relationship with the pharmacy on a first name basis. I have converted my boy friend to the pharmacy whom has also had the same experience as myself.
If you are new to the area or if you are unhappy with the corporate chain service at your current pharmacy come to West Knoll Pharmacy. They look after you and are here for you. They will never be annoyed by your concerns or questions and they are always respectful of your privacy.
Yes- they are closed on the weekends but, it is a very small price to pay for the service and care I receive.
West Knoll, thank you so much. You are like family to me.
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