My wife and I bought a new 2009 Nissan Altima from Bill Ray in November 2009. At the time we were never offered GAP insurance by our finance manager (Phil Copeland). I had called my auto insurance provider to see if we could purchase GAP insurance for our new car. Geico does not offer GAP insurance and informed me to call the dealership that we purchased the car from because they should be able to sell us GAP insurance. I originally spoke to Hector, who informed me that he was pretty sure that I had to have purchased it at the time of the sale but that he would have a finance manager call me back. He then offered to sell me an extended warranty, which was not what I had called about and I never even mentioned a warranty. I gave him my name and number and waited for a finance manager to return my call.
Cons: Poor Customer Service
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