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poor service - Review by citysearch c | Maggiano's Little Italy

Maggiano's Little Italy

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poor service 2/28/2010

The food was good but the service was terrible. After we complained to the manager that the busboy had cleaned our table (open seating, cocktail table) with the previous customer's dirty cloth napkin, she bad-mouthed us to the customers sitting next to us. It was a least 20 minutes before she took our drink order and then she was sickening sweet, obvious butt-kissing. She was quicker to take our food order and the food came in a timely manner. But she didn't offer drink refills until we were done with our meal. We are generally generous tippers (20% +) but seriously hate poor service. We tipped but she got what she deserved. The ladies sitting at the table before us had warned us of how slow and rude she was. We should have listened. Oh...and the table next to ours cleared while we were eating and again the busboy used a customer's dirty napkin to clean the table. Pros: food was good Cons: poor service; lack of appropriate cleaning; crowded more
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