They were running a special for furnace cleaning ($59.95). I have 2. They wanted regular price ($89.95) to do the second. I said just do the one. I told the tech this made no business sense as I could call another Co. running a special to do the other (I found one for $49.95). The tech called the his boss and they said go ahead and do it. I teased the tech saying I hope the Co. didn't tell him to ""go ahead and do it as long as they found something to fix."" The unit had been working fine til then. Lo and behold, the gas valve wouldn't fire after the cleaning. Added another $480 to the bill. Unholy coincidence? Possibly. The tech assured me he would not have the heart to do something like that. Could be, I'm not sure. As another reviewer mentions, there was a tacked on $6 gas fee never mentioned before the service. I told him this seemed more sleazy than including it up front. He then quoted what other HVAC companies in the area are charging for gas (more of course). I called 2 other co's and they had no such charge (I asked the phone person to check).
Pros: on time, knowledgeable tech
Cons: see below
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