Someone reviewed "" they have never been approached at Textile in any sort of rude manner"", and that's probably because they weren't approached at all. I have been to Textile twice and both times have been greatly disappointed. They have a pretty nice selection, but their terrible attention to customers overshadows it. I don't expect immediate attention when I come in a store but I do expect that the sales people to acknowledge I am there no matter how busy it is. A ""HI"" even while working with another customer shows great interest in your patronage.
I was standing on the opposite side of a waist high row while a woman was putting fabric away, she never looked up to say Hi how are you? are you finding everything ok? nothing...No one behind the counter made any attempt to speak unless they were approached. I even had one salesperson quickly pass me glance at me and keep going.
I guess that counts right? It wasn't just me though everyone in the store was not spoken to unless they spoke first.
It's as if they don't care you have chosen to be a patron in their shop instead of a big box store such as Hobby Lobby. There was even some sort of sale going on we overheard as we were halfway out the door. I will not shop there again unless I just can't find a comparable fabric elsewhere (online included).
Pros: Decent Selection
Cons: Customer Service!!!!
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