Yes, the customer needs to supervise at all steps of the install. Don't sign off until you like it. They told me the calk would dry clear and it didn't. I now have white caulk on my dark granite. Bad seam, and not real level so my stove is not level.(and the cabinets were perfectly level) Not happy, and they have not returned my phone calls. Would NOT use again, and will warn my friends and co-workers to not use.
Pros: good granite selection
Cons: communication issues at installation
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