We used the Keane Center for an adoption in Michigan. We were completely unsatisfied with the woman who represents the agency. She was unkind, showed no sensitivity towards the birthmother or the adoptive parents, and was unwilling to put in anything but minimal effort. It amazed us that she was actually a social worker; she showed no warmth, sensitivity or compassion. I recommend that you find another adoption agency with a staff that's willing to be helpful and work hard.
Pros: They know their stuff
Cons: Little effort and bedside manner
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