Their customer service is so terrible that I wish I could give them zero stars instead of just 1. My significant other and I went into Grimball's last week to purchase a promise ring. We have my grandmother's diamond but the setting we had seen at Grimball's that we both fell in love with was $3,800. So we decided to buy a promise ring now, save up while we plan the wedding and buy my 'real' ring right before the wedding. We explained all of this as soon as we entered the store, as well as our $500-600 budget. We also explained that I wanted something simple with a gemstone. The saleslady was extremely rude and condescending the entire time. She consistently showed us things over twice our price range, claiming that they were only "slightly" above. She made what should have been a joyous experience into a horrible one. I found a loose yellow sapphire I liked and they said they could order a pre-made mounting from a catalog. When they left us on our own to sift through the catalog, we decided to leave. We decided that we didn't want to buy the ring there because it would just remind us of the negative way we were treated. I shouldn't have to be treated like a 2nd class citizen because I want a less expensive piece of jewelry. After we left, I sent an e-mail to the owner explaining the situation. I received no reply.
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