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unhappy - Review by citysearch c | Pep Boys

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unhappy 12/2/2010

I took my car in for brakes and a 60,000 service mile this past feb. I came back a few hours later to pick up my car and the mechanic told me cars dont need 60,000 service mile maintenance! They did not do the work and my car shakes when i press the brakes now. The front passenger side of my car was hit by a snow plow in their service parking lot, where THEY parked it and they refuse to pay for the damages. They said they arent responsible for any damages to my vehicle on their property! The shop manager not only was rude to me but tried to say i hit a pole when the damage was not there before i brought it in and it clearly matches the bucket of the snow plow and video footage showed the plow driving very close to my car on the side of the damage repeatedly. The shop manager even defended the plow company to my insurance and the plow company claimed they werent even there when they are clearly on camera. The store manager agreed with me and promised to try and help me get the damages p more
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