I agree with most of these comments on poor service. And it being a monopoly. For the most part if you call in to have anything accomplished you wont get far since they dont have a clue to what they are doing. The customer service in the local office isnt as bad but very short staffed. And if you want to speak to a manager you are hard pressed finding one that has the time to speak to you or even cares about your problems. The only shining star that I can speak of was my salesman. I would recommend anyone who doesn't want to be ripped off to go see Ray. He saved me the huge installation fee on all my services and answered his phone anytime I called with a problem. I wouldn't have anything nice to say at all if it weren't for him.
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