Dear Mr Lilliness,\r
\r
I've just had a clean-out installed and the line cleared by members of\r
your staff. They were all terrific and a credit to your company.\r
\r
Unfortunately I don't have all the names, but Steve came yesterday\r
and advised me on having a clean-out installed because of my repeated\r
problem with roots, or whatever, clogging my sewer line. This is the\r
third time I have had a back-up in the 10 years I have owned this\r
house. BTW, the only access to the line is from the roof! A big\r
problem for any company.\r
Steve even went down into the crawl space and located the waste line\r
for me. I had no idea where it exited the house before that. He\r
called Gene and set up the appointment for a bid, all the while\r
assuring me that if I wanted to skip the expense of putting in the\r
clean-out, I was free to call one of the other rooter companies.\r
\r
This morning Gene arrived promptly and wrote up the bid and arranged\r
to have the work done this afternoon. He was business-lik
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