John 3956, a plumber for Raleigh's Midway West roto-rooter, assisted late in the evening after the gas hotwater heater thermal expansion tank ruptured and drained water into the house. He was the only technician working and the dispatcher could not predict his arrival. But an hour an a half after his ETA he arrived and replaced the tank. He was a bright spot in a wet and stressful evening.
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