It was very pleasant dealing with Service Legends Heating & Cooling. The service technician first came out last fall to service my furnace, and then there were a couple other little things it needed. It got to the point where they told me, but not to pressure me, that I might want to replace my 20 year old furnace.
My son-in-law and daughter had been in the heating and cooling industry but had moved on to other jobs for the last 10 years. I had them informed about what was happening, and my son-in-law came to meet Service Legends when they came out to do the final workup of what we needed. It was most pleasant. He asked them a lot of questions and got verifications that I might now have known to ask about. They were highly recommended as a reputable company.
My furnace had been serviced regularly and well cared for, so it was a little bit of a shock to replace it, but I think we did the right thing for my future. I could have worked with them to repair it, but with their counseling and my children's advice, I decided it was the way to go.
I was so happy with Service Legend's service prior to this and happy with the installation. They couldn't have been more energetic or more clean. They put everything back the way it was, and my carpeted stairs were all covered. Even though I told them they didn't need to keep putting on booties over their shoes, they were insistent that it was part of their job. Going up and down those stairs must have been exhausting. It took 5 hours, and that was the time estimated.
The unit is functioning wonderfully. I used to have an old thermostat, so the biggest prize is the new thermostat they installed. I love the program, and it looks wonderful in my living room.
I would give them a 10 for everything; 5 just isn't enough. That is how pleased I am. They are a great firm to work with. They are very trustworthy and were on time. I was very impressed with my first technician. He was a good listener and was very compassionate about my situation. He wanted to make sure we were doing the right thing and spending the right amount of money.
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