To be honest, after reading these reviews I don't know how it's possible I went to the same insurance agent that the other reviewers went to. I was treated poorly by an unprofessional and disorganized agency. After being bounced around to three different people, I was told that I would need to pay more than initially quoted unless I enrolled in renter's insurance I already had through my bank.
I decided not to do business with them after that, and two weeks later I am still waiting to have my payment returned to me. Brenna has been rude and unresponsive to inquiries. I guess their commitment to customer service only goes so far.
CONS: Disrespectful, disorganized and unprofessional...I wish I had been treated better.
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