I completely agree with the other negative reviews. I took my dog to them for vaccinations, and was surprised that I was not able to go with her to an examination room. They took her to the back and brought her back to me in under 30 seconds (no exaggeration... 30 seconds!). How did they measure out the correct dose for her weight and deliver the vaccinations in under 30 seconds? The answer is -- they didn't! My dog had a horrible reaction to way too much active virus in her system. When I called them about her condition the next day, I was not allowed to speak with the vet and was told by a member of her reception staff that the reaction was normal. They said nothing needed to be done, and when I asked to come in for a check-up anyway just to be sure I was told that their office was too busy to see us that day. Given that I called in to get a vet's opinion (not a receptionist's opinion), I called an emergency vet and was told to bring my dog in immediately... her reaction was not normal and they were able to stabilize her and give her some shots/meds to help control the bad reaction to too much vaccine. The emergency clinic contacted Dr. Leese at Mountain Empire about her staff's negligence, and she accused us of ignoring her recommendation to bring the dog in immediately! The emergency vet did not seem surprised that her reaction was to blame the client, and said they hear horror stories about Mountain Empire all the time. They told us (off the record, which is why I have not listed them by name) that we should find a new vet asap.
Please be careful when choosing a vet. I saw the mixed reviews for Mountain Empire on this site and chose to give them a try. I regretted it! In all my visits to this vet, I never actually made it into an exam room, and never once spoke with the vet face-to-face (even after asking to speak with her). I was shocked that they do business this way, and will never return because they hurt my dog and then blamed me for it.
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