They charge you lots of money, but they don't provide great patient/customer care. Rude staff, cavalier doctors, and they make you or your pet wait for hours. I took my dog to see a specialist for a biopsy, which was suggested by a vet. He suggested to leave my dog to have him seen by the internist for examination. I left him at 9:00, I didn't get to pick him up till after 7:00 pm. Needless to say, my dog passed away, and they took their time, and milked me dry. The night before, they told me my dog was doing well. The following day, he had taken a turn for the worst. The on-call doctor didn't call me in the early morning hour. Instead, I received my grim call at 9:00 am. I was about 5-6 minutes away from the hospital. I drove like the wind & honked at slow drivers. Last call was to say that my dog had passed. My poor baby died amongst strangers - w/o his mom. I wanted to hold him, comfort him & say goodbye, as I had played this in my head ever since his sickness began. But I didn’t get to hold him, & tell him that I love him forever. Instead, I saw his motionless body. They are cruel, insensitive and unprofessional!
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