I must have been the easiest sale in auto history. I did the research and knew exactly what I wanted and told them to bring me the Ridgeline. I sat in the lobby while they searched for it and eventually found it. One catch, finance a canopy into it. They went with Canopy West in Auburn and it was incredibly frustrating. Nothing went right with the order and the ""Internet"" salesman who sold me the truck never followed up on his repeated statements to guarantee satisfaction. 80 days later and too many issues to recant, I finally requested a refund and refused to do business with Canopy West. I informed the ""Internet"" salesman my intent to get a refund and he said the General Manager of Hinshaws Honda was forcing me to either have them take care installing the canopy or transferring the canopy to Tukwila for installation. I choose none of the above and requested my money back because I wanted to take my business elsewhere. There was some confusion on who paid who but finally the general manager from Hinshaw’s got involved and coordinated a time for me to drop off the truck at their shop then they would take it in because I refused any involvement with Canopy West.
When my truck returned it was a mess. First the removed parts that they did not have to and replaced the screws with ones that did not match the others. One of those screws was broke off flush and another was only in halfway. Also, they forgot to put 2 screws back in where the mounting brackets were installed. There were a lot of glue left behind from the canopy and the trunk lid was bent. Hinshaw’s worked on the truck for 2 hours in order to put it back together. In the end, Hinshaw’s made everything right but it was a very frustrating experience. I am going to change my rating from a 1 to a 3.
I informed the ""Internet"" salesman my intent to get a refund and he said the General Manager of Hinshaws Honda was forcing me to either have them take care installing the canopy or transferring the canopy to Tukwila for installation. I choose none of the above and requested my money back because I wanted to take my business else where. At that point, the ""Internet"" salesman informed me that I was on my own to deal with this unprofessional company that Hinshaws Honda hooked me up with and refused the refund.
Obviously, they do not care about customer satisfaction, from the top down, and I want people to know the type of service I received. I am in the service industry and would get fired for the type of service I got so I want consumers to know how Hinshaws Honda of Auburn does business. If you have the choice and can give your business to another dealership then I would highly recommend it. I wish I did, even with the free car wash with service I will never obtain since I will not take my vehicle there, EVER.
Now Hinshaw's says they will not give me a refund and I have to work with Canopy West. Canopy West says they will not give me a refund and I have to go through Hinshaw's. I cannot believe this! Am I on TV? Is this punked? Finally the GM from Hinshaw's called me and is going to give me a refund. I am going to change the rating from a 1 to a 2 because this could have been handled a lot differently.
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