My friend and I were in there a few days ago and i think I believe service wise, the employees that get one-on one time with customers are polite ad patient for the most part but, when it comes to management, they seem to lack what the other employees have, i saw a cashier go out of her way to wrap a customers book in cardboard because he was on a bike and didn't want the book to get damaged, the manager was on the floor and yelled at the poor girl because she was running around asking for a small box, since she couldn't find one she went to get a huge box and a box cutter and improvised. When the pleased customer left, the manager pulled her a side and yelled at her for taking up to much time while there was a line (wow, i sound nosy don't i),
Well right before we left my friend goes back and asked another cashier if they take EBT cards, she said not at the moment, and we said Whole Foods takes EBT, the cashier literally looked both ways and said a lot of customers and employees asked the same thing and when this was brought to attention of one of the ""head honchos"" straight from Italy, he didn't know what it was and they explained that its a gov't program for people that are either unemployed, or don't make enough money and need assistance, and that this guys response was ""Oh, poor people can go buy somewhere else"", when we heard this our jaws dropped, the cashier said she took offense to this since her disabled elderly mother receives this ""poor people help"", she said she doesn't spend a penny in that store since then, And i don't think i will either.
I regret she told me and not a NY Times columnist
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