I would like to express my feelings about trying to buy from out of town. I have been in the service business for over23 years. I have bought vehicles all over the Southeast from my office sight unsee and the Ford dealer delivered to my door at my exspence.
My experience with your company is far from any I have had with ford dealers. We currently have a fleet of 23 ford vehicles.
I called last Thursday and tried to hold the vehicle by credit card. This was not allowed. I tried to do the paperwork thru overnight to secure this vehicle. It was not allowed. I was always given the excuse that you guys had been burned before. Iasked about delivery at my exspence. I was told this was not allowed. What is allowed at this dealership. Brad was told to used the excuse that he didn't know he was talking to Chris Silliman. Thats real easy call me back and ask my secretary who owns the company........Brad had to ask every move to make and then call me back hours later. I called yesterday to to make sure everything had gone thru. I was told that Brad was with a customer and he would call me back, he never did. Now I am being told that this truck has been sold becuase Brad was off yesterday and nobody knew about it. Is there just a select few that know anything around this dealership? Now Brad sent me another truck to look at...not at all what I wanted and why would I drive all the way to Cleveland Tenn after being shafted on the first truck. I asked Brad on Monday to make sure he held this vehicle. he said he would. We even joked about setting the truck outback. Now someone walks off the street and buys it out from under me. Thats a very slack way to run a business. I am not a happy almost customer.
After reading all the other reports on here I do also feel it's a bait and switch philosophy....I hope you get burned LARRY
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