Friendly customer service at purchase is great, but beware after you've bought! I bought a 50"" Panasonic plasma TV in January, 2009 from Video Only in Tukwila, WA and on October 4, 2010 my TV experienced a major component failure where the TV would no longer turn on. I called the Video Only store where I purchased the TV just months before and they told me I was out of warrantee (their warrantee only lasts for one year) and that I would have to have the TV repaired at my expense. Further research with Panasonic and their local authorized repair center, who diagnosed the problem, said it was the main main power supply and would cost me over $700 to repair. The TV costed me over $1500 just 21 months before!! Trying to get some help with the problem from either Panasonic or Video Only, all I've found is broken promises from managers to call me back within 24hrs. What a joke! I never heard from either one. This mishandling of my account has soured me toward Video Only and Panasonic - I would never buy from them again. Bad experience!!! I'm going to Costco or somewhere else next time (next purchase of large panel TV within 2 weeks).
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