Purchased a gas fireplace insert from them in 2000. Have had lots of problems with it. Call for service. They make an appointment, and then don't show. They show, and supposedly fix the unit only for it to stop working a couple of days later. Will never purchase anything through ANC again. Cannot have anyone else service it because it is too old now and no one else can get the parts. Will be getting a new unit...from someone else.
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