I am so pissed off with this company right now! I just dropped my mom off this morning and I am already writing this! When we arrived to the train depot we were greeted by Carmen, the liar, at the 3 Estrellas booth. I asked her if the bus traveled directly to the Tijuana airport and she said yes. My mother had several pieces of luggage and did not want to transfer to another bus. I then found out that InterCalifornia, another travel agency told another customer that 3 Estrellas did not travel directly to the airport. I confronted Carmen about this and she gave me a dumb look and said she had to call to inquire whether it was a direct trip. She pretended to call someone, hung up and said ""sorry"" it's not direct. I told her I wanted my money back so I could go on InterCalifornia and she said ""No refunds!"" I could not believe the bold face lie. And as it turns out, my mom just called me from the bus and said everyone was lied to by Carmen and the bus driver was rude. Carmen said the bus driver would help my mom move her luggage to the other bus which also turned out not to be true. Do NOT travel with these lying scumbags!! Carmen should be fired!!! It's not over yet!!! This company should be called Zero Star for their extremely poor customer service!
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