HORRIBLE FACILITY!!!! Nursing staff (mainly the STNA's) are incompetent & just flat out lazy to say the least! They refuse to assume responsibility for their own ""mistakes"" & seem to only know how to make excuses or just flat out ignore issues all together, even when those issues are repeatedly brought to their attention. ""I didn't know"" is their favorite phrase & is constantly uttered even when specific instructions are posted plain as day in the room!
They (obviously) fail miserably to communicate effectively both amongst each other & with family members when it comes to changes in care plans of their residents!
Their staff doesn't even follow state guidelines for care including (but not limited to) practicing Standard Precautions or providing complete & accurate documentation. For example, they will document in the resident's chart that a family member was notified of a change in the resident's care when in reality they never were.((The responsibility of the facility to notify the responsible party of any change is outlined in Ohio's Administrative Code covering nursing homes, Chapter 3721.12(A)(32))). The facility's upper management even justifies false documentation by openly admitting that their staff documents things hours before they (are supposed to) happen, leaving ample room for ""I forgot"". I'd like to know what State Code/Regulation says that's OK!
When faced with complaints, this facility's same upper management becomes very defensive & argumentative, even going so far as to talk to you as if you're making things up! ""I'm up & down that hallway all of the time & have never seen (that), so I don't know what you're talking about."" Excuse me?!? Don't argue with me, just fix it! How they got to their positions with absolutely NO professionalism is beyond me!
Resident safety & comfort don't seem to be of much importance to the staff at Abaco either. Without going into too much personal detail, let's just say they need further training in fall prevention & incontinence management!
Unfortunately, I have had a lot of experience in the ups & downs of different Skilled Nursing Facilities in Columbus, Ohio, but NONE have disgusted me like Abaco! They truly take the care OUT of Healthcare!
In short, I would NOT recommend this facility to my worst enemy & am amazed that they have only changed their name, and not been shut down completely!
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