I won't be going back. My dog started having blood in the urine last Thursday and I was referred to Broadway Animal Hospital by the spay and neuter clinic up the road. They made an appointment for the next day. I was skeptical upon entering the run down place, but the staff at the desk was friendly and handled my dog very well. Dr. Shepard was also very good with him upon examination.
I left him for about an hour while they ran some tests and when I came back I was told that it was a stone about the size of a walnut and that he also had an infection. Dr Shepard stated that he needed surgery. As an unemployed student, I was very limited on funds. As a nursing student I paid very close attention to the examination and in asking questions about alternatives. I was pretty much told that surgery was the only option, and that it was a stone...nothing else was ever mentioned.
I was notified the day of his surgery that it wasn't a stone, but a enlarged prostate. Alas, the surgery had already been done...a very unneeded surgery to a problem that only needed some antibiotics. It was pointed out to me that because there was no stone, I wouldn't be charged the exam fee for sending the stone in. Whoopee! When I started to question Dr. Shepard about being charged for an unneeded surgery and was there anything else that could have been done to avoid the surgery I was told that it would have cost me almost as much to have an ultra sound. I was told that I wouldn't be getting anything less than what I would have paid for if he had had the stone. Dr. Shepard explained to me that he had performed a rectal exam while I was there and found nothing wrong with the prostate. He did not perform it while I was in the room, as I watched everything for my own learning experience as well as this being a family member.
As a former security specialist, I did my research on this before posting. An ultra sound would have been less expensive than the evasive surgery. A performed rectal exam would have revealed an enlarged prostate of that size. When he showed me the X-Ray, you could visibly see how light the ""stone"" was. Admittedly so by Dr. Shepard, and he stated that stones have more calcium in them so they show up darker on the X-Ray. His work was sloppy and incomplete.
As Dr. Shepard fumbled through his explaining, I gave him one worded answers, as I could feel myself getting upset at the situation and had to bite my tongue at making him verbally aware of the anger I had begun to feel. I felt that as we said good bye...his response of ""Have a nice day."" was extremely inappropriate.
I won't be taking any of my fur babies back to that place. I wouldn't have given it any stars if that were an option.
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