Unprofessional and rude. I recently dropped off my vehicle at Polly's Shell. The second that I walked in I had the privileged of hearing the woman behind the counter (probably Polly) bicker with the mechanics on staff. Not only were the repairs almost a thousand dollars, but they had my vehicle for almost 4 days because they ordered the wrong parts. In my business, if I had caused a customer extreme inconvenience, I would at least have the courtesy to give them a discount. Nope. I still had to pay almost a thousand dollars. Never again.
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