There were several things wrong with our stay recently at the downtown Phoenix location. The first day we arrived I went to run a bath and the water was yellow with actual dirt particles in the bottom of the tub. The maintenance guy came up, but only told us to run it a little longer and it should go away....really, that's your solution? Our smoke detector went off and when the guy came up to look at it, he did nothing...he looked at it from 5' away and told us that if it happened again to call them ( I think they were trying to see if we were smoking, which we weren't). There was construction going on (which they did not annotate on their website) which caused us to eat breakfast (that came with our room package) downstairs on the 1st floor instead of on the 2nd floor. This wouldn't normally be a problem, but there was only one waiter for the whole restaurant. So when I tried to ask someone behind the bar for help, they said they couldn't help me because the temporary breakfast deal was the restaurant on the 2nd floor's setup and didnt have anything to do with them (the first floor restaurant). I was also hassled about the price I was told by a hotel employee for a roll away bed. I was told by one woman at the front desk that it was $15, so when I called down later to have it delivered I spoke to someone else who told me it was $20. She told me she would do me the 'favor' of making it $15, but I was the exception. I'm not cheap and wasn't asking for any favors. If the first woman told me it was $20, I wouldv'e paid $20, no big deal. But the fact is, I was told $15. When I checked out, they asked me how my stay was and I told them about some of the issues...they offered me an apology and a sandwich. I'll need a little more compensation than a $2 sandwich to get me to return there. Bottom line is, I paid a LOT of money to stay there. I wanted to take my boyfriend somewhere nice for the holiday and ended up looking like a fool for spending all that money for nothing.
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