I wish I'd read reviews before bringing in my laser printer for repair. After I was charged $175 to replace a part, the printer still didn't work. I brought it back and was told they'd call me when it was ready. I had to call them repeatedly and was told every time that they were trying to find a part and they'd call me. Finally after 2 weeks I told the nasty lady that I just wanted to get my printer back and that they could take out the part they previously replaced, since that obviously wasn't the problem, and give me a refund. She said that they wouldn't do any such thing because they can't reuse the part. When I complained, she started ranting about my "Stupid printer" and hung up on me. Fearing that I'd never see the printer again (after reading these reviews), I went and picked up the printer. Not sure what to do now... small claims court? What a shame that we have businesses like this in our community.
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