We moved with this company in September. Over the course of the move the broke a chaise, 3 lamps, various kitchen dishes and crystal candle holders and managed to lose a whole box of kitchen items. We had paid them to pack and they clearly did a subpar job packing.
The movers showed up 4 hours late, because the movers overslept. We had paid to have 3 men...during the "move-in" portion of the move, only 1 man was seen...we understand that 1 of the guys was watching the tuck, but the 3rd guy was completely MIA. Whenever we asked where he was, the one working mover told us he was bringing up the chaise - which should have taken 10 minutes or less. At the end of the move he appeared with the chaise. The next day I went to sit down on my chaise and fell to the ground...they had broken the chaise and then proped it next to the wall, so we would notice. I guess the second mover had been hiding downstairs so that we wouldn't notice that the chaise was broken. Thank god i didn't get hurt when I fell to the ground - I still can't believe these movers tried to trick us by propping the chaise up against the wall, creating a safety issue.
The whole job was 50% over budget...and resulting in an additional 500 in damages. The company said to talk to their insurance company. However, it was been almost 4 months and their insurance company has done nothing despite our efforts. I think the insurance company is a scam. We have tried to talk to M&M about this but they are unresponsive.
The simple intracity move was supposed to cost $1200-1400. We ended up paying them $2000 and have gotten nothing back for the $500 in damages.
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