So, I've eaten there many times...seven years ago it was quite frequently...but less so as we felt they had changed the quality of their ingredients and the restaurant became a little dirtier and the service less helpful.
The cheese used to be quite good but now it is pasty and even if you pay for extra cheese, you end up with less than you might see elsewhere.
We had visitors in town and they remembered eating there and liking it some time ago...we went with concerns that they would be disappointed and we all were. It started at the front desk. When I asked how long the wait might be, the answer was given with a sigh and no smile even though there were not that many people asking and our request was given gently.
The escort to the table was just follow me with no welcome with menus thrown in a pile. Half our drink order was forgotten and we had to request again and the root beer we ordered was colored soda water. When they acknowledged that it was because they had run out of root beer, there was no friendly apology but a "well what do you want". The table smelled of sour bleach cleaning solution and the floor was dirty.
The crust remains decent but this is not a cheap place to eat given the decline in the quality of the food served, the lack of attention to how it is served, and the lack of attention to how clean the restaurant is.
Again, once was a favorite...now never again. (And don't try to complain through their website...no feedback form and no e-mail address...so don't bother giving them any suggestions online).
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