Let me preface this by saying that Dr. Haddad and his dental assistants are great, but I gave this office such a shoddy review because of their rude receptionist, Vivian. Once you get past her, all is fine and dandy, and like the other reviews state- the people beyond the front desk are hilarious and make the visit entertaining.
Dr. Haddad has a lot of skill and makes his patients feel at ease. He does have a delicate hand, allowing a visit to his office a less painful experience than most. Vivian, however, spoils all of this. She not only is rude, she is condescending. I had gone to this office many times in the past, but stopped going because it was so far from my home. Recently, I moved to an area closer to his practice and in lieu of a recent tooth ache, I decided to go to someone I was more familiar with. Clearly, Vivian doesn't give a crap about how she treats their new or returning clients. I tried booking an appointment and she told me that the doctor would be leaving on holiday soon and that she would see what could be done about rearranging the existing appointments and that she would return my phone call. After hours had passed, I called back to see if anything had been arranged. She told me that she didn't see a point in giving someone who hadn't been to their office in 5 years priority. Well, excuse me! I thanked her for her time and hung up the phone. After all, there are many dentist offices out there that are happy to take my hard earned cash.
The way I see it, I was a loyal patient for a number of years, but her remarks are simply uncalled for. It would have been more appropriate to say that she simply couldn't fit me in, but she just HAD to make that snippy comment. Unfortunately, this wasn't the first time she has been rude. I recall a few instances in the past when she had been rather harsh as well, so needless to say, when I called looking for an appointment this time around, I was a bit hesitant...for good reason!
In any case, the only way I'll return to that dentist is if her ass gets canned. You shouldn't deal with patients who are in need of medical assistance if you can't at least be nice to them.
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