My wife and I were excited about moving into our recently bought home. We booked Mr. Movers a couple of weeks in advance, and scheduled them to show up last Saturday from between 8-9 AM for an in town move and to bring wardrobe boxes. My parents drove 6 and half hours to babysit our children for us on Saturday while we were moving and unpacking.\r
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We woke up bright and early Saturday morning to go over to the old house to wait on the movers, when my wife noticed a message on her cellphone. The owner of Mr. Movers had called at 7 PM the night before to tell us that one of their trucks broke down and that they were not going to be able to do our move until between 2 and 4 in the afternoon. Not that it would have mattered since we didn't get the call but I was a little upset that they waited until 7 PM to call. If they had called earlier, we might have been able to scramble to see if another company could do it because we really wanted to get it done while my parents were there to watch the kids. But as it was we really had no choice but to go with them. I don't know if the call was late for precisely this reason.\r
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Two o'clock came and no sign of the movers. Three o'clock came, no word. We called Jason, the apparent boss, and never got in touch with him to see when they were really going to be there. Finally at 3:30 we got a call from the driver of the truck saying that they would be at our house in about an hour. 4:30 came and went. The movers finally arrived at around 5:40 in the evening. And they didn't have the wardrobe boxes we requested, most likely because they had used them all on their prior move(s). \r
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At this point I get to why I gave the company two stars. The guys that showed up in the truck were nice and gracious, and worked hard. It was the end of what I'm sure was a long day, and our old house was on a hill that required them to carry the furniture down stairs. They did not complain and were very polite. Perhaps they could sense our displeasure.\r
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We finally got the truck loaded and unloaded at around 9:15-9:30 at night. Essentially, our plans to have my parents watch the kids while we tried to get stuff unpacked was for naught. We worked until we gave out at around 11 PM. My parents had to get up the next morning and drive 6.5 hours back home, so we did not get to unpack anything without one of us having to watch our children. If this had been finished by 1 or 2 in the afternoon, like we had planned, we would have been able to accomplish a lot more. As it is, we are still in the process of unpacking the essentials, and I had to go back over to the house to pick up the stuff that was to be moved in wardrobe boxes. \r
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At the end of this very disappointing moving day, the company didn't even offer us a discount for the inconvenience. I thought about telling the driver (who again was very gracious) to tell his boss, Jason, that he could come over to our house to pick up the check the next day between the hours of 2 and 4, and then not show up until 5:30. But as it was we paid the full price. I'm not one who normally goes around writing bad reviews of companys but this company's performance was so beyond the pale, that I feel my only recourse is to let other folks know about our experience with Mr. Movers.
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