Our toilet was clogged on Thanksgiving and while Roto-Rooter offered to send a plumber out to our Minneapolis home within the hour, we felt we would have been cutting it too close to make dinner with our family, so we scheduled an appointment for first thing Friday morning.\r
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Our plumber arrived promptly and was upfront about the service cost and what the charges would be if he encountered additional complications, such as needing to remove the toilet. I didn't feel like I was going to be charged for something that didn't need to be done.\r
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He had fixed our toilet within half an hour and then tested the system several times to make sure that it was truly running properly before he left. There were no surprises on the invoice, no "additional fees", etc. which made me feel confident that we had gone with the right company,\r
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It was so fast and easy that we probably could have had him come on Thursday and still made our family engagement.
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